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OFFICES
Our footprint allows us to provide local support and gives us the ability to recruit the best talent
Our footprint allows us to provide local support and gives us the ability to recruit the best talent
Each of our teams are different and we give them flexibility to adopt the structure they believe will provide the best support while preparing us for future growth
While our Support team has grown from ~35 to 400+ over the last two decades, we've intentionally kept a small office feel allowing us to win Top Places to Work 2 years in a row
We strive to hire only the best, starting with our leadership. Our support team leaders have 250+ years of experience across a range of subject matter areas and bring a level of expertise that differentiates us from other franchise operators.
Prior to joining Flynn, Billy served as Chief Revenue Officer for US Acute Care Solutions, where he was responsible for all revenue cycle, strategy, and business analytics operations. USACS provides emergency and hospitalist care to 9M+ patients annually at more than 500+ clinician programs across 28 states, and was aligned with capital partner Welsh, Carson, Anderson & Stowe and currently Apollo Global Management. <\/p>\n
Prior to USACS, Billy served as an Engagement Manager with McKinsey & Company, with a focus on corporate strategy, front-line operations, and strategic transformation. <\/p>\n
Billy graduated with a B.A. Cum Laude from Dartmouth College and an M.B.A. from Harvard Business School.<\/p>\n","linkedin":"https:\/\/www.linkedin.com\/in\/williamstrunk\/","twitter":""})' href="#">
Prior to joining Flynn, Billy served as Chief Revenue Officer for US Acute Care Solutions, where he was responsible for all revenue cycle, strategy, and business analytics operations. USACS provides emergency and hospitalist care to 9M+ patients annually at more than 500+ clinician programs across 28 states, and was aligned with capital partner Welsh, Carson, Anderson & Stowe and currently Apollo Global Management. <\/p>\n
Prior to USACS, Billy served as an Engagement Manager with McKinsey & Company, with a focus on corporate strategy, front-line operations, and strategic transformation. <\/p>\n
Billy graduated with a B.A. Cum Laude from Dartmouth College and an M.B.A. from Harvard Business School.<\/p>\n","linkedin":"https:\/\/www.linkedin.com\/in\/williamstrunk\/","twitter":""})' href="#">Billy Strunk
Since joining Flynn Group in 2021, Crystal has helped transform culture & inclusion and learning into scalable data-informed functions that support growth across the brands. Her scope includes talent planning processes, leadership and manager development, and the design and delivery of learning solutions for both support and field teams.<\/p>\n
Prior to Flynn, Crystal spent more than two decades at Avis Budget Group in progressive learning and talent leadership roles supporting large, geographically dispersed teams. She also served as Vice President of Learning and Development at WellBiz Brands, Inc., leading learning strategies for a multi-brand franchise portfolio. Across her career, she is known as a people-centric strategist who connects talent practices directly to business performance.<\/p>\n
Crystal holds a degree in Organizational Leadership & Learning from the University of Louisville and studied Communication and Media Studies at Hunter College.<\/p>\n","linkedin":"","twitter":""})' href="#">
Since joining Flynn Group in 2021, Crystal has helped transform culture & inclusion and learning into scalable data-informed functions that support growth across the brands. Her scope includes talent planning processes, leadership and manager development, and the design and delivery of learning solutions for both support and field teams.<\/p>\n
Prior to Flynn, Crystal spent more than two decades at Avis Budget Group in progressive learning and talent leadership roles supporting large, geographically dispersed teams. She also served as Vice President of Learning and Development at WellBiz Brands, Inc., leading learning strategies for a multi-brand franchise portfolio. Across her career, she is known as a people-centric strategist who connects talent practices directly to business performance.<\/p>\n
Crystal holds a degree in Organizational Leadership & Learning from the University of Louisville and studied Communication and Media Studies at Hunter College.<\/p>\n","linkedin":"","twitter":""})' href="#">Crystal Chukalas
Elise brings 19 years of experience across procurement and operations. Most recently, she spent a decade at McKinsey & Company as an Associate Partner, focusing on providing operations strategy and implementation support to clients in CPG, foodservice, and retail - helping to transform their procurement and supply chain functions. Earlier in her career, she held operations and segment leadership roles at Celanese, a global chemicals company with a strong presence in food and consumer markets. <\/p>\n
Elise holds a B.S. in Chemical Engineering from Purdue University.<\/p>\n","linkedin":"","twitter":""})' href="#">
Elise brings 19 years of experience across procurement and operations. Most recently, she spent a decade at McKinsey & Company as an Associate Partner, focusing on providing operations strategy and implementation support to clients in CPG, foodservice, and retail - helping to transform their procurement and supply chain functions. Earlier in her career, she held operations and segment leadership roles at Celanese, a global chemicals company with a strong presence in food and consumer markets. <\/p>\n
Elise holds a B.S. in Chemical Engineering from Purdue University.<\/p>\n","linkedin":"","twitter":""})' href="#">Elise Cruel
Prior to joining Flynn, Ashley spent four years at McKinsey & Company specializing in operational transformation, procurement, and spend analytics across several sectors including electric power natural gas, retail, and quick-service restaurants.<\/p>\n
Ashley completed her postdoctoral studies in Immunology at Massachusetts General Hospital in association with Harvard Medical School, her Ph.D. in Neuroscience from The Ohio State University, and graduated cum laude with degrees in Biochemistry and Zoology from Colorado State University.<\/p>\n","linkedin":"","twitter":""})' href="#">
Prior to joining Flynn, Ashley spent four years at McKinsey & Company specializing in operational transformation, procurement, and spend analytics across several sectors including electric power natural gas, retail, and quick-service restaurants.<\/p>\n
Ashley completed her postdoctoral studies in Immunology at Massachusetts General Hospital in association with Harvard Medical School, her Ph.D. in Neuroscience from The Ohio State University, and graduated cum laude with degrees in Biochemistry and Zoology from Colorado State University.<\/p>\n","linkedin":"","twitter":""})' href="#">Ashley Fenn
Prior to joining Flynn, Bob had similar responsibilities of leading teams and developing new restaurants and retail at McDonald\u2019s, Starbucks, and Dollar General. <\/p>\n
Bob received a Bachelor of Science from Indiana University in Bloomington, IN. <\/p>\n","linkedin":"","twitter":""})' href="#">
Prior to joining Flynn, Bob had similar responsibilities of leading teams and developing new restaurants and retail at McDonald\u2019s, Starbucks, and Dollar General. <\/p>\n
Bob received a Bachelor of Science from Indiana University in Bloomington, IN. <\/p>\n","linkedin":"","twitter":""})' href="#">Bob Lach
Prior to joining Flynn Group in 2018, Jaci was a partner in the Intellectual Property practice of global law firm Jones Day. She earned her law degree from UC Law San Francisco and graduated with distinction from Stanford University with a Bachelor of Arts in Philosophy.<\/p>\n","linkedin":"https:\/\/www.linkedin.com\/in\/jacqueline-lee-a138154\/","twitter":""})' href="#">
Prior to joining Flynn Group in 2018, Jaci was a partner in the Intellectual Property practice of global law firm Jones Day. She earned her law degree from UC Law San Francisco and graduated with distinction from Stanford University with a Bachelor of Arts in Philosophy.<\/p>\n","linkedin":"https:\/\/www.linkedin.com\/in\/jacqueline-lee-a138154\/","twitter":""})' href="#">Jacqueline Lee
Prior to joining the Flynn Group, David spent 12 years in management consulting at Deloitte in the Enterprise Applications practice where he focused on large technology transformation projects across an array of industries:\u202f Hospitality, Life Science Manufacturing, Wholesale Distribution, High Tech Manufacturing, and Aerospace & Defense Manufacturing. <\/p>\n
David graduated Magna Cum Laude with a BS in both Accounting and Management Information Systems from Miami University. <\/p>\n","linkedin":"","twitter":""})' href="#">
Prior to joining the Flynn Group, David spent 12 years in management consulting at Deloitte in the Enterprise Applications practice where he focused on large technology transformation projects across an array of industries:\u202f Hospitality, Life Science Manufacturing, Wholesale Distribution, High Tech Manufacturing, and Aerospace & Defense Manufacturing. <\/p>\n
David graduated Magna Cum Laude with a BS in both Accounting and Management Information Systems from Miami University. <\/p>\n","linkedin":"","twitter":""})' href="#">David Lombardy
Maya brings 15 years of experience to her role. Prior to joining Flynn Group, Maya served as Director of Arizona State University\u2019s internal investigations department, leading a team of attorney investigators. Before that, she worked in the Office of General Counsel with the Regents of the University of California and was a partner in the Employment practice at Gordon Rees Scully Mansukhani.<\/p>\n
Maya earned her law degree from UC Law San Francisco and her undergraduate degree from the University of Arizona.<\/p>\n","linkedin":"","twitter":""})' href="#">
Maya brings 15 years of experience to her role. Prior to joining Flynn Group, Maya served as Director of Arizona State University\u2019s internal investigations department, leading a team of attorney investigators. Before that, she worked in the Office of General Counsel with the Regents of the University of California and was a partner in the Employment practice at Gordon Rees Scully Mansukhani.<\/p>\n
Maya earned her law degree from UC Law San Francisco and her undergraduate degree from the University of Arizona.<\/p>\n","linkedin":"","twitter":""})' href="#">Maya Ohana
Prior to joining Flynn Group Lisa spent almost 10 years with McDonalds Corporate, with 7 of those years as a Regional Construction Manager in the Midwest. <\/p>\n
Lisa graduated with honors from Arizona State University with a Bachelor of Science degree in Urban Development. <\/p>\n","linkedin":"","twitter":""})' href="#">
Prior to joining Flynn Group Lisa spent almost 10 years with McDonalds Corporate, with 7 of those years as a Regional Construction Manager in the Midwest. <\/p>\n
Lisa graduated with honors from Arizona State University with a Bachelor of Science degree in Urban Development. <\/p>\n","linkedin":"","twitter":""})' href="#">Lisa Perman
Prior to joining Flynn, Dan spent eight years with H&R Block, with three and a half of those years as the Vice President and Managing Director of the International division at H&R Block. He also had the opportunity to serve as both the Vice President of Field of Operations and as the Vice President of Real Estate. Before his roles with H&R Block, Dan had an 11-year career with DineEquity in a variety of leadership roles. <\/p>\n
Dan sits on the Executive Committee and Board of Directors for the Downtown Council of Kansas City, a private, nonprofit membership organization representing Kansas City\u2019s best businesses, property owners, nonprofit organizations, and anyone else invested in Downtown\u2019s success. <\/p>\n
He also is on the governing board of Make-A-Wish for their Missouri and Kansas chapter. <\/p>\n
Dan received his B.A. in Business Administration and his B.A. in Psychology from William Jewell College in Liberty, MO, where he was a scholar athlete and is currently in the business school hall of fame.<\/p>\n","linkedin":"","twitter":""})' href="#">
Prior to joining Flynn, Dan spent eight years with H&R Block, with three and a half of those years as the Vice President and Managing Director of the International division at H&R Block. He also had the opportunity to serve as both the Vice President of Field of Operations and as the Vice President of Real Estate. Before his roles with H&R Block, Dan had an 11-year career with DineEquity in a variety of leadership roles. <\/p>\n
Dan sits on the Executive Committee and Board of Directors for the Downtown Council of Kansas City, a private, nonprofit membership organization representing Kansas City\u2019s best businesses, property owners, nonprofit organizations, and anyone else invested in Downtown\u2019s success. <\/p>\n
He also is on the governing board of Make-A-Wish for their Missouri and Kansas chapter. <\/p>\n
Dan received his B.A. in Business Administration and his B.A. in Psychology from William Jewell College in Liberty, MO, where he was a scholar athlete and is currently in the business school hall of fame.<\/p>\n","linkedin":"","twitter":""})' href="#">Dan Rieger
Prior to joining Flynn, John spent 16 years with H&R Block with ever increasing responsibilities, culminating in transforming and delivery of a cloud-native, omni-channel tax suite of applications to replace existing legacy technologies. <\/p>\n
John received his M.B.A from the University of Kansas.\u202f <\/p>\n","linkedin":"","twitter":""})' href="#">
Prior to joining Flynn, John spent 16 years with H&R Block with ever increasing responsibilities, culminating in transforming and delivery of a cloud-native, omni-channel tax suite of applications to replace existing legacy technologies. <\/p>\n
John received his M.B.A from the University of Kansas.\u202f <\/p>\n","linkedin":"","twitter":""})' href="#">John Roe
Prior to joining Flynn Group, Jimmy worked at Goldman Sachs & Co. in the Investment Banking and Investment Management divisions.\u202f He received a BA in Political Science from Yale University. <\/p>\n","linkedin":"","twitter":""})' href="#">
Prior to joining Flynn Group, Jimmy worked at Goldman Sachs & Co. in the Investment Banking and Investment Management divisions.\u202f He received a BA in Political Science from Yale University. <\/p>\n","linkedin":"","twitter":""})' href="#">Jimmy Veazey
Prior to Flynn, JP spent nearly five years with Fortune Brands Water Innovations where he was a Vice President and led Finance for its Moen Americas business (U.S., Canada, Mexico). JP also spent eight years with Peet\u2019s Coffee & Tea in Finance roles across Retail and Consumer channels and supply chain. JP helped launch Peet\u2019s entry into consumer-packaged goods and establish it as a leading brand in the premium coffee category across grocery, mass, club and online channels. Before Peet\u2019s, JP was with The Home Depot in its Business Leadership Program; JP was in the Finance track that included co-managing a store in Hamden, CT.<\/p>\n
JP earned an MBA from the Kellogg School of Management (Northwestern) and a B.S. in Finance from Georgetown, where he played varsity football.<\/p>\n","linkedin":"","twitter":""})' href="#">
Prior to Flynn, JP spent nearly five years with Fortune Brands Water Innovations where he was a Vice President and led Finance for its Moen Americas business (U.S., Canada, Mexico). JP also spent eight years with Peet\u2019s Coffee & Tea in Finance roles across Retail and Consumer channels and supply chain. JP helped launch Peet\u2019s entry into consumer-packaged goods and establish it as a leading brand in the premium coffee category across grocery, mass, club and online channels. Before Peet\u2019s, JP was with The Home Depot in its Business Leadership Program; JP was in the Finance track that included co-managing a store in Hamden, CT.<\/p>\n
JP earned an MBA from the Kellogg School of Management (Northwestern) and a B.S. in Finance from Georgetown, where he played varsity football.<\/p>\n","linkedin":"","twitter":""})' href="#">JP Wiedemer
Prior to joining Flynn Group, Jeremy spent four years at JOANN Inc. where he held a variety of roles of increasing responsibility across the Finance and Accounting functions, including oversight of the Internal Audit Department and VP, Controller, where he had oversight of the company\u2019s accounting and tax functions. Prior to JOANN Jeremy had a variety of finance and accounting leadership positions at Covia Holdings Corporation, Ernst and Young, and Cleveland-Cliffs Inc.<\/p>\n
Jeremy received his B.A. in Accounting from Miami University and MBA from Cleveland State University.<\/p>\n","linkedin":"","twitter":""})' href="#">
Prior to joining Flynn Group, Jeremy spent four years at JOANN Inc. where he held a variety of roles of increasing responsibility across the Finance and Accounting functions, including oversight of the Internal Audit Department and VP, Controller, where he had oversight of the company\u2019s accounting and tax functions. Prior to JOANN Jeremy had a variety of finance and accounting leadership positions at Covia Holdings Corporation, Ernst and Young, and Cleveland-Cliffs Inc.<\/p>\n
Jeremy received his B.A. in Accounting from Miami University and MBA from Cleveland State University.<\/p>\n","linkedin":"","twitter":""})' href="#">Jeremy Zelwin
Jennifer joined Flynn Group in 2014 as Director of Human Resources for Flynn Applebee\u2019s and the Support Center. Her leadership and ability to build strong organizational partnerships led to her promotion in 2017 to Senior Director of Human Resources for Flynn Panera. In 2021, Jennifer took on a new challenge as Vice President of Human Resources for Flynn Pizza Hut, where she spent four years serving as a trusted strategic partner to brand operations and division leadership.<\/p>\n
Before joining Flynn Group, Jennifer spent two decades with Dots, a specialty women\u2019s clothing retailer, where she advanced through multiple leadership roles in both Operations and Human Resources, ultimately serving as Director of Store and Field Support.<\/p>\n
Jennifer graduated Magna Cum Laude with a B.A. in both Business Administration and Communications from Cleveland State University.<\/p>\n","linkedin":"","twitter":""})' href="#">
Jennifer joined Flynn Group in 2014 as Director of Human Resources for Flynn Applebee\u2019s and the Support Center. Her leadership and ability to build strong organizational partnerships led to her promotion in 2017 to Senior Director of Human Resources for Flynn Panera. In 2021, Jennifer took on a new challenge as Vice President of Human Resources for Flynn Pizza Hut, where she spent four years serving as a trusted strategic partner to brand operations and division leadership.<\/p>\n
Before joining Flynn Group, Jennifer spent two decades with Dots, a specialty women\u2019s clothing retailer, where she advanced through multiple leadership roles in both Operations and Human Resources, ultimately serving as Director of Store and Field Support.<\/p>\n
Jennifer graduated Magna Cum Laude with a B.A. in both Business Administration and Communications from Cleveland State University.<\/p>\n","linkedin":"","twitter":""})' href="#">Jennifer Zika